Terms & Conditions (Claim IT Help)
1) Acceptance of Terms
By accessing our Site or purchasing Services, you agree to be bound by these Terms and Conditions. If you do not agree, you may not use our Services.
2) Administrative Support Only
Claim IT Help provides administrative and organizational support to the policyholder. We do not provide legal or insurance advice, and we are not a public adjusting firm.
3) Client Representations
You represent that you are the policyholder for the claim being submitted and that all information provided to us is accurate and truthful to the best of your knowledge.
4) Fees and Payment
Fees for Services are due at the time of purchase. All payments are processed through secure third-party payment providers. Fees are non-refundable once the Support Window has commenced.
5) Support Window
The Support Window is 30 consecutive calendar days. It begins the moment payment is received and ends automatically exactly 30 days later.
6) No Execution on Behalf of Client
We do not sign documents, send emails, or communicate directly with insurers or third parties on your behalf. You are responsible for reviewing and sending all drafted communications.
7) Document Accuracy
You are solely responsible for the accuracy of all documentation and information provided to Claim IT Help and subsequently to your insurance provider.
8) Privacy and Data
We utilize third-party platforms (like Microsoft 365) to store and manage your data. While we use industry-standard security measures, we cannot guarantee absolute security of electronic transmissions.
9) Intellectual Property
All templates, drafts, and organizational materials provided by Claim IT Help are our intellectual property. You are granted a limited license to use them for your specific claim only.
10) No Guarantee of Result
Claim IT Help does not guarantee that your claim will be approved, paid, or settled for any specific amount. Outcomes are determined solely by your insurance carrier.
11) Limitation of Liability
Our liability to you for any cause whatsoever shall be limited to the amount paid by you for the Services during the Support Window in which the claim arose.
12) Termination
We reserve the right to terminate Services immediately if you provide false information, violate these Terms, or act in an abusive manner toward our staff.
13) Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of Maryland, without regard to its conflict of law principles.
14) Dispute Resolution
Any disputes arising out of these Terms shall first be attempted to be resolved through good-faith negotiation between the parties before pursuing formal legal action.
15) Indemnification
You agree to indemnify and hold Claim IT Help harmless from any claims, losses, or damages resulting from your breach of these Terms or your interactions with third parties.
16) Force Majeure
We are not responsible for delays or failures in performance resulting from acts beyond our control, including but not limited to platform outages or natural disasters.
17) Modification of Terms
We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to the Site. Your continued use of Services constitutes acceptance.
18) Content Standards
You agree not to upload content that is illegal, defamatory, or violates the rights of others when using our collaborative platforms.
19) Severability
If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that the remainder remains in full effect.
20) Entire Agreement
These Terms constitute the entire agreement between you and Claim IT Help and supersede all prior or contemporaneous communications.
21) Contact Information
For any questions regarding these Terms, please contact support@claimithelp.com.
22) Waiver
Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.