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Privacy Notice

1. Introduction

This Privacy Notice explains how Claim IT Help (“Company,” “we,” “us,” “our”) collects, uses, stores, and protects your personal information when you visit our website or use our Services. By using our Site or Services, you agree to the practices described in this Notice.

2. Information We Collect

A. Information You Provide Directly
  • Name
  • Email address
  • Phone number (optional)
  • State where the property is located
  • Loss type and claim details
  • Uploaded documents, photos, and files
  • Written comments, questions, or communications
  • Information submitted through our intake forms
  • Payment confirmation details (processed securely by Stripe)

Note: We do not receive or store full credit card numbers.

B. Information Collected Automatically
  • IP address
  • Browser type and version
  • Device information
  • Pages visited
  • Cookies and analytics data

3. How We Use Your Information

  • Provide, operate, and improve our Services
  • Organize claim information and case materials
  • Draft administrative communications for your review
  • Respond to support requests
  • Send onboarding, transactional, and operational emails
  • Maintain internal business records
  • Detect or prevent fraud or misuse
  • Comply with legal obligations

4. How We Store Your Information

  • Microsoft 365 (SharePoint, OneDrive, Outlook)
  • Wix (website hosting)
  • Stripe (payment processing)

We take reasonable technical and organizational measures to protect data. However, no electronic system is 100% secure, and you acknowledge inherent risks of internet‑based communications.

5. Sharing Your Information

  • Wix (website hosting)
  • Stripe (payment processing)
  • Microsoft 365 (storage and email)
  • Email or file‑transfer systems you use to communicate with us

We do not share information with:

  • Insurance companies
  • Public adjusters
  • Contractors
  • External marketing firms

6. Your Rights & Choices

  • Access personal data we hold
  • Request correction
  • Request deletion
  • Request a copy of your data
  • Withdraw consent (where applicable)
  • File a complaint with a regulatory authority

7. Data Retention

  • The duration of your 30‑day Support Window
  • A reasonable period afterward for records, compliance, and backups
  • Longer if required by law

8. Cookies & Tracking Technologies

Our Site may use cookies and analytics tools to understand traffic and improve user experience. You may block or delete cookies through your browser settings.

9. Children’s Privacy

Our Site and Services are not intended for individuals under 18. We do not knowingly collect information from children.

10. Links to Third‑Party Sites

Our Site may link to external websites (such as Microsoft or Stripe). We are not responsible for the privacy practices or content of third‑party sites.

11. International Users

If you access our Services from outside the United States, you consent to data processing and storage in the U.S.

12. Updates to This Privacy Notice

We may update this Notice periodically. Updates will be posted on this page with a revised Effective Date. Continued use of the Site or Services after updates constitutes acceptance.

13. Contact

For questions or requests regarding this Privacy Notice, contact us at:

Claim IT Help
Email: support@claimithelp.com

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