top of page

Privacy Notice

1. Introduction

This Privacy Notice explains how Claim IT Help (“Company,” “we,” “us,” “our”) collects, uses, stores, and protects your personal information when you visit our website or use our Services. By using our Site or Services, you agree to the practices described in this Notice.

2. Information We Collect

A. Information You Provide Directly
We collect information that you voluntarily provide, including:

  • Name
  • Email address
  • Phone number (optional)
  • State, loss type, and claim details
  • Uploaded documents, photos, and files
  • Written comments, questions, or communications
  • Information submitted through our intake forms
  • Payment confirmation details (processed by Stripe)

Note: We do not receive or store full credit card numbers.

B. Information Collected Automatically
We may automatically collect:

  • IP address
  • Browser type and version
  • Device information
  • Pages visited
  • Cookies and analytics data

3. How We Use Your Information

We use your information to:

  • Provide, operate, and improve our Services
  • Organize claim information and case materials
  • Draft administrative communications for your review
  • Respond to support requests
  • Send onboarding, transactional, and operational emails
  • Maintain internal business records
  • Detect or prevent fraud or misuse
  • Comply with legal obligations

We do not sell your personal information.

4. How We Store Your Information

We use secure, industry‑standard platforms to store and process information, including:

  • Microsoft 365 (SharePoint, OneDrive, Outlook)
  • Wix (website hosting)
  • Stripe (payment processing)

We take reasonable technical and organizational measures to protect data. However, no electronic system is 100% secure, and you acknowledge inherent risks of internet‑based communications.

5. Sharing Your Information

We may share information only with trusted service providers that enable our operations, including:

  • Wix (website hosting)
  • Stripe (payments)
  • Microsoft 365 (storage/email)
  • Email and file‑transfer services you use

We do not share information with:

  • Insurance companies
  • Public adjusters
  • Contractors
  • External marketing firms

We may disclose information if required by law or to protect rights, property, or safety.

6. Your Rights & Choices

Depending on your location, you may have rights to:

  • Access personal data we hold
  • Request correction
  • Request deletion
  • Request a copy of your data
  • Withdraw consent (where applicable)
  • File a complaint with a regulatory authority

To make a request, email: support@claimithelp.com

7. Data Retention

We retain information for:

  • The duration of your 30‑day Support Window
  • A reasonable period afterward for internal records, compliance, and backup
  • Longer if required by applicable law

Upon request, we will delete stored materials unless legally obligated or operationally required to keep them.

8. Cookies & Tracking Technologies

Our Site may use cookies and analytics tools to understand traffic and improve the user experience. You can block or delete cookies in your browser settings.

9. Children’s Privacy

Our Site and Services are not intended for individuals under 18 years old. We do not knowingly collect data from children.

10. Links to Third‑Party Sites

Our Site may contain links to external sites (e.g., Microsoft, Stripe). We are not responsible for their privacy practices or content.

11. International Users

If you access the Services from outside the United States, you consent to data processing and storage within the U.S.

12. Updates to This Privacy Notice

We may update this Notice periodically. Changes will be posted on this page with a new Effective Date. Your continued use of the Site or Services after updates constitutes acceptance.

13. Contact

If you have questions or requests regarding this Privacy Notice, contact us at:
Claim IT Help
Email: support@claimithelp.com

bottom of page